Order & Refund Policy

Each arrangement is custom and perishable, all orders are final sale.

However, your experience matters deeply to me.

If something isn’t right, we handle it with care and discretion.

If There Is an Issue

Please contact me by email or text within 24 hours of delivery with photos.

I will thoughtfully resolve the situation through:

• Store credit

• Partial refund

• Replacement (when appropriate)

Seasonal Substitutions

We design with market-fresh, seasonal florals.

This means:

• No two arrangements are identical

• Substitutions may occur

The overall palette, style, and value will always be preserved.

Delivery Standards

Please ensure all delivery details are accurate at checkout.

Added Touch Gifts is not responsible for:

• Incorrect addresses

• Unavailable recipients

Re-delivery may be subject to an additional fee.

Care Responsibility

Once delivered, floral care becomes the responsibility of the recipient.

I recommend:

• Fresh water daily

• Keeping arrangements in a cool environment

Each arrangement is one-of-a-kind.

We design within the same aesthetic and palette, but your piece will always be uniquely yours.

I require 72 hours notice.

For rush orders, contact me directly — I will always try to accommodate..

We are a mobile, boutique floral service.

I come to you for:

• Deliveries

• Private events

• Workshops

Yes — custom work is our specialty. If you have a vision (or just a feeling), I’ll bring it to life.